Facebook is facing a reckoning in the court of public opinion for how the social media giant and its partners handle customer data.

In the court of law, holding Facebook responsible for its actions has been quite a bit harder.

CEO Mark Zuckerberg has been hauled in front of Congress to apologize for a data scraping scandal – a scandal that quickly followed an outcry that the site had been exploited by Russia during the 2016 election.

It’s rare to see a social media company pay consequences for its actions – or inactions – because of a broad immunity shield that some in Congress are rethinking.

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